Return Policy

At LUMMYIELY, we want our beauty customers to enjoy a clear, straightforward, and reassuring return experience.

This Return & Refund Policy governs eligible purchases made through lummyiely.com.

1. 30-Day Return Window

Shoppers may initiate a return request within 30 days following confirmed delivery of an eligible order.

Prior to sending back any merchandise, you must contact our customer support team at service@lummyiely.com.

Our specialists will evaluate your submission, verify eligibility, and supply precise return instructions and warehouse routing details. Please refrain from dispatching items without prior authorization, as unauthorized returns may encounter processing delays or rejections.

2. Return Eligibility Criteria

Unless an item arrives compromised, flawed, incorrect, or leaking, returned setting spray products should ideally meet the following standards:

• Unused or preserved in near-new, unopened condition (due to health and safety regulations for cosmetics)
• Free from user-inflicted bottle cracks, nozzle damage, or severe scratches
• Unaltered and complete with all original components and protective caps
• Packaged securely within original protective bubble materials to prevent transit damage or leaks

Proof of purchase, such as an order reference number, is mandatory for processing.

3. Opened or Evaluated Products

Due to hygiene and cosmetic safety standards, opened or heavily used setting sprays generally cannot be returned unless they present a verified manufacturing defect or quality flaw. Where an item is authorized for return under exceptional review, appropriate value deductions may apply if the product shows excessive usage.

4. Non-Returnable Items

Certain categories are ineligible for preference-based returns, including:

• Opened or used cosmetic liquids and setting sprays, for hygiene reasons
• Personalized or custom-ordered beauty items
• Digital gift cards
• Clearance items explicitly designated as final sale
• Products severely damaged through customer mishandling

5. Damaged, Defective, or Incorrect Orders

Please inspect your LUMMYIELY makeup fixer promptly upon arrival. This is vital for liquid cosmetic items and spray bottles.

Should your order arrive leaking, broken, flawed, or inaccurate, please report it immediately with:

• Your order confirmation number
• Clear photographs or a short video highlighting the liquid leakage or nozzle defect
• Pictures of the interior cushioning and outer shipping box
• A photograph of the carrier shipping label

6. Return Shipping Costs

For preference-based returns (e.g., change of mind or stylistic preference), customers bear return freight expenses. Conversely, if merchandise arrives damaged, defective, or incorrectly supplied due to our oversight, LUMMYIELY will assume responsibility for return shipping arrangements.

7. Return Address & Packaging

Return facility addresses vary depending on logistics routing. Do not ship returns to our corporate headquarters unless explicitly instructed. Proper return routing will be supplied upon request approval. Because setting sprays involve liquid bottles, customers must pack returned goods securely in thick cushioning to withstand transit pressures and prevent leakage.

8. Inspection and Refunds

Upon receiving a returned parcel, our inspection team verifies its condition. Once approved, refunds are credited back to your original payment method. Financial institutions may require additional processing windows before funds reflect in your account balance.

9. Exchanges and Cancellations

Due to inventory fluctuations and hygiene protocols, direct product exchanges are subject to stock availability. If an item is unavailable, placing a new order following a completed return is recommended. To cancel an active order, email us promptly; however, cancellations cannot be guaranteed once fulfillment has commenced.

10. Contact Us

For assistance regarding returns, refunds, or damaged shipments, connect with our support desk: