Contact Us

Welcome to LUMMYIELY. We are committed to delivering prompt and reliable assistance throughout your entire beauty shopping experience.

Whether you need advice on makeup finishes, skin type matching, application techniques, order tracking, shipping updates, return assistance, or have general questions about our hydrating and long-lasting setting sprays, our beauty care specialists are here for you.

For inquiries regarding purchases, deliveries, formula specs, after-sales service, or distribution partnerships, please reach out via our official contact channels below.

1. Customer Support via Email

Email: service@lummyiely.com

Every message is carefully reviewed by our support team, with clear and helpful responses typically sent within 24 to 48 business hours (1–2 business days).

To speed up assistance for existing orders, please include your order number. For product-related inquiries, kindly provide:

• The specific product name or spray variant
• Your order reference number
• A concise description of your question or issue
• Clear photos or a short video if reporting packaging defects, nozzle malfunctions, or transit damage

2. Support Operating Hours

Support Email: service@lummyiely.com

Business Hours: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time (ET)

Inquiries received outside regular business hours will be handled during the next working period. Please note that response times may experience minor delays during major holidays or peak promotional events.

3. Order Tracking, Shipping & After-Sales Assistance

Our support desk is fully equipped to handle:

• Order status updates and logistics tracking
• Shipping and delivery inquiries
• Setting spray storage and usage tips
• Reporting for damaged, defective, incorrect, or missing parcels
• Return coordination and after-sales troubleshooting

4. Setting Spray Product Support

LUMMYIELY specializes in high-performance cosmetic formulas, offering lightweight oil-control makeup fixers, dewy hydration setting mists, ultra-fine mist sprayers, and long-wear locking sprays designed for flawless all-day beauty.

If you need guidance regarding formula ingredients, skin suitability (matte vs. dewy finish), spray distance, or layer application, our team is happy to help. Please remember to mention the specific product name when contacting us.

5. Commercial & Wholesale Partnerships

We warmly welcome collaboration opportunities with retail beauty stores, cosmetics distributors, makeup academies, and global wholesale buyers. For bulk purchasing or business cooperation, please email service@lummyiely.com.

Please use "Business Inquiry" or "Wholesale Inquiry" as your subject line, and include your company background, target market, and anticipated order volume to help us route your request efficiently.

6. Corporate Entity & Contact Information

lummyiely.com is owned and operated by Wuhan Huayu Youjia Education Technology Co., Ltd., overseeing digital store management, order fulfillment, and comprehensive e-commerce logistics.