At Lummyiely, our aim is to ensure your setting sprays and beauty essentials bring you absolute satisfaction. Although we craft our presentations with meticulous detail and high-resolution imagery, we acknowledge that adjustments are sometimes required. The framework below outlines our return, exchange, and refund protocols.
1. Initiating a Return
Should you need to send an item back, please reach out to our client care team via email at service@lummyiely.com
The Steps: Send us your order reference number along with the specific context for your return request.
Return Authorization: Once reviewed, we will issue a Return Merchandise Authorization (RMA) accompanied by precise shipping directions.
Important Notice: Packages returned without prior authorization will not be accepted.
2. Return Eligibility & Criteria
We uphold a 30-day evaluation window starting from the date your package arrives. To qualify for a refund, merchandise must satisfy these rigorous conditions:
Pristine State: Items must be returned completely unused, unopened, and free from any damage.
Seals & Packaging: All protective films, manufacturer seals, and branded packaging must remain entirely intact and uncompromised.
Proof of Purchase: A valid receipt or order confirmation is mandatory.
Hygiene Rule: Due to health regulations, any setting spray, cosmetic, or beauty item featuring a broken seal or signs of testing is strictly ineligible for return.
3. Non-Returnable Categories
Certain merchandise is entirely exempt from our return policy:
Opened Beauty Products: Any setting spray or skincare item with compromised safety seals or unsealed packaging.
Personalized Goods: Custom-made or tailored orders.
Final Sale: Discounted clearance items.
Tested Items: Products bearing any indication of application, swatching, or handling.
4. Transit Damage & Manufacturing Flaws
Please examine your parcel immediately upon receipt:
Shipping Harm: If your box arrives visibly damaged, photograph the exterior prior to opening.
Defective Items: Should you receive an incorrect or flawed product, notify us promptly at service@lummyiely.com so we can investigate and make it right.
5. European Union 14-Day Right of Withdrawal
For orders delivered within the European Union, customers hold the legal prerogative to cancel or return their purchase within 14 days for any reason, provided the items remain in their original, unopened packaging with all factory seals intact.
6. Exchanges
To secure your preferred replacement item without delay, the most efficient path is to return your current product and place a separate, new order for the desired item.
7. Refund Execution
We will notify you via email once your return reaches our facility and undergoes inspection:
Approval & Method: Approved returns trigger an automatic refund to your original payment account.
Processing Timeline: Please allow 5 to 10 business days for processing. Note that individual financial institutions may require additional time to credit your statement. All administrative processing is managed under UTC+8 (Beijing Time). If 15 business days elapse without credit, contact us at service@lummyiely.com.
8. Corporate Entity & Return Address
Corporate Entity: Wuhan Huayu Youjia Education Technology Co., Ltd. (operating as Lummyiely)
Email Support: service@lummyiely.com
